BOS:311

Reports (13,156)

  • Contractor Complaints

    Intersection Of Elm St And Green St, Jamaica Plain, Ma

    Type of Work: [Other] Name of Contractor/Utility working: [Other] If Other, please specify: [BTD] Are the contractors on-site: [No] Please specify details.: [Constituent states cross walk was re painted at 2 am with loud music and also a leaf blowyer was going off, There was No permits posted . This kept residents up all night and would like for this to be looked into.]

    CLOSED #101006643075

    Noted. We apologize for the inconvenience you've experienced. Your complaint is important to us and will be forwarded to the team responsible for striping. Thank you for bringing this issue to our attention; we truly appreciate it.

  • Contractor Complaints

    327 E Eagle St, East Boston, Ma, 02128

    Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [National Grid] Are the contractors on-site: [Yes] Date when this occurred: [05/13/2026] Time when this occurred: [04:45] Please specify details.: [Const. calling frustrated about a car driving by hitting them in the head with a rock lots of dust. Const. reporting that the street needs to be fixed correctly and national grid needs to clean up after themselves]

    CLOSED #101006642541

    Noted. Apologies for the inconveniences this has caused, national grid and their contractors site will be reviews and their management will be sent 311 case to ensure corrections are made and permit guidelines/restrictions are being followed or they will face violations. Your patience and cooperation is greatly appreciated, thank you.

  • Contractor Complaints

    Intersection Of Freeport St And Dorchester Ave, Dorchester, Ma

    Name of Contractor/Utility working: [National Grid] Please specify details.: [The constituent reports there is National Grid completing work on Freeport ST and there is a detour sign but it is placed in an area that is resulting in traffic. The constituent states they were stuck in traffic as well. (Morrisey BLVD to Dorchester Ave)]

    CLOSED #101006642462

    Resolved. Sorry for the inconvenience unfortunately the work being done at location above is an ongoing gas leak repair. As far the traffic detours details on site have deemed the temporary traffic flow the most safe.

  • Contractor Complaints

    Intersection Of Gridley St And High St, Boston, Ma

    Type of Work: [Unknown] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [Yes] Date when this occurred: [05/13/2026] Time when this occurred: [09:46] Please specify details.: [Constituent states contractors are blocking off access to Gridlet st. Do not see any permits posted online. Had resident reverse down the street.]

    CLOSED #101006641990

    Noted. We sincerely apologize for the inconvenience caused by the Vicinity Energy emergency manhole collapse.

  • Contractor Complaints

    392 Hyde Park Ave, Roslindale, Ma, 02131

    Type of Work: [Unknown] Name of Contractor/Utility working: [Unknown] Please specify details.: [BOD reported that the steel plates are shifting by 390 Hyde Park Ave. Bpd is concerned that a car might be affected. radioed DPW]

    CLOSED #101006641493

    Noted. ? National Grid has been notified, and the plates are secured.

  • Contractor Complaints

    Intersection Of Primrose St And Walter St, Roslindale, Ma

    CLOSED #101006641326

    Noted. Could you please provide additional details and resubmit your complaint, including a specific location and, if possible, a clear picture?

  • Contractor Complaints

    104 Walter St, Roslindale, Ma, 02131

    Type of Work: [Unknown] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [No] Please specify details.: [Constituent states that after work done on the roadway today which also caused their water to be cut off there were plates installed which were not properly cemented which are causing loud clanking noises every time cars are passing over them]

    CLOSED #101006640189

    Resolved. The plates have been secured. Sorry for the inconvenience.

  • Contractor Complaints

    17 Ranelegh Rd, Brighton, Ma, 02135

    Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [National Grid] Are the contractors on-site: [No] If posted on poles, What is the TMP# on the posting: [EXCA-1845596] Please specify details.: [Constituent states that National Grid posted permit #EXCA-1845596 without alerting the streets residents and now they will be taking parking for 14 days for a large portion on the roadway.]

    CLOSED #101006639548

    Noted. Thanks for bringing this to our attention keep in mind that the postings serve as notifications for the residences at least 48 hours before the work begins. We apologize for any inconvenience caused during this necessary gas leak repair.

  • Contractor Complaints

    Intersection Of Boylston St And Chilcott Pl And Washington St, Jamaica Plain, Ma

    Type of Work: [Other] Name of Contractor/Utility working: [Other] If Other, please specify: [Stanley Towing] Are the contractors on-site: [NotSure] Date when this occurred: [05/11/2026] Time when this occurred: [08:42] Please specify details.: [Contractors have called Stanly Towing and the Driver for Stanley Towing is very abusive! This is the 2nd week Stanley Towing has used rude & abusive language to the Residents of this Area. Caller also notified BPD!!]

    CLOSED #101006639305

    Case Referred to External Agency. state dpu Transporation Oversight https://www.mass.gov/orgs/transportation-oversight-division.

  • Contractor Complaints

    55 Nightingale St, Dorchester, Ma, 02124

    CLOSED #101006637640

    error.

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