Reports (64)

  • Product Short Measure

    1846 A 1846 Commonwealth Ave, Brighton, Ma, 02135

    Constituent states he was not completely reimbursed for his laundry. States the machines state that they have hot water, but no hot water was provided when he wsahed his clothes. | Store name/location: [Missing Sock Laundromat]

    CLOSED #101005288462

    Case Noted. we tried reaching out to the consumer twice we need more information. Like how did he know there was no hot water and how much he was reimbursed.

  • Product Short Measure

    3 Beach St, Boston, Ma, 02111

    Caller reports the establishment is charging excess tax. The caller reports their order subtotal was $79, mass meals tax 6.25% would make the order $84 but the caller was charged $91 with the workers claiming that this was due to tax. | Store name/location: ["My Thai Vegan Cafe"] When did this happen: [01/01/2024]

    CLOSED #101005232168

    Case Resolved. please see receipt attached. The order adds up to 91.20 plus 6.40 sales tax which equals 97.60. The numbers on the side are the number she ordered on the menu. The bill was not $84 she ordered a number 84.

  • Product Short Measure

    355 Washington St, Dorchester, Ma, 02124

    Constituent states the person at the center is taking an extra 20 cents for the cans and bottles. Constituent states she is not getting the right amount and is requesting follow up. | Product identification: [Bottle/cans Collection]

    CLOSED #101005225849

    Case Resolved. Inspector spoke with the manager and he was not aware of this he tried to educate the manager to give the proper amount. He called the customer to tell them the results.

  • Product Short Measure

    27 Tesla St, Mattapan, Ma, 02126

    Constituent states the person at the center is taking an extra 20 cents for the cans and bottles. Constituent states she is not getting the right amount and is requesting follow up. | Product identification: [Bottle/Can Collection] When did this happen: [12/26/2023]

    CLOSED #101005225834

    Duplicate of Existing Case.

  • Product Short Measure

    301 Warren St, Roxbury, Ma, 02119

    Constituent bought 5 items and was only given four of the five items. Constituent reported that she didn't get the item and they only changed the items on receipt without refunding the constituent for the fifth item( a milkshake). Constituent was charged $13.01 for five items and only got 4. | Store name/location: [Mcdonalds] When did this happen: [06/30/2023]

    CLOSED #101004905867

    Case Resolved. Spoke with Janice Blake the shift manager. She will speak with others working in the store. She stated that they usually always give the money back or replace the item that was missing.

  • Product Short Measure

    1513 Dorchester Ave, Dorchester, Ma, 02122

    The McDonalds staff said the price was $15.97 and that the advertisement was not correct and they would have to pay more. | Product identification: [Advertised Quarter Pounder meal for $10.69] Store name/location: [McDonalds] When did this happen: [05/28/2023]

    CLOSED #101004855606

    Duplicate of Existing Case.

  • Product Short Measure

    332 Chestnut Hill Ave, Brighton, Ma, 02135

    To clarify case # 101004725416 Fuel pumps fail to shut off. Some of the gas nozzels at this shell gas station constinue to overflow while pumping gas. The store worker was notified and nothing has been done to fix the issue. Constituent states NOTE: this can cause a fire or an explosion it is very hazard! also gas will damage an automobiles paint. Constituent reports they also paid for the gas that spilled over. |

    CLOSED #101004727310

    Case Resolved. the inspector tested all the hoses and the shut off valve worked properly. Pump 9 & 10 were out of service and not tested. call us at 617-961-3380 with any questions.

  • Product Short Measure

    695 Truman Pkwy, Hyde Park, Ma, 02136

    Constituent reports bringing clothes to the laundromat at this location. Constituent states customers are charged by weight of clothes. Constituent states clothes were never weighed and was given a set price.  | Product identification: [Weight of clothes] Store name/location: [Parkway Cleaning Center 695 Truman Highway] When did this happen: [01/17/2023]

    CLOSED #101004632914

    Case Resolved. prices were posted per pound we educated the owner and told him to make sure he only sells by weight and not to charge a set price.

  • Product Short Measure

    4139 Washington St, Roslindale, Ma, 02131

    Constituent reported that there are a number of issues at the mentioned location. The constituent stated that the air was paid for and instead of filling up the tires the machine was taking the air out and the person working there was extremely rude. Constituent stated that the gas pumps are inconsistent. | Product identification: [Air Machine, and the gas pumps sometimes] Store name/location: [Alfa Auto Fuel] When did this happen: [09/09/2022]

    CLOSED #101004474873

    Case Resolved. air working and timed tested ok We sampled the regular and premium gas and they both passed no violations found.

  • Product Short Measure

    735 E Sixth St, South Boston, Ma, 02127

    Constituent states he was charged tax for the two bottles of gatorade. | Product identification: [Gatorade] Store name/location: [Southie's Food Emporium] When did this happen: [07/20/2022]

    CLOSED #101004396464

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  • Product Short Measure (Remove)