Reports (65)
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186 Green St, Jamaica Plain, Ma, 02130Constituent states they are charging anyone that uses credit card with a large surcharge. Constituent states she was given the total of 4 dollars and the charge on the machine was $5.08. Constituent states price changed just by the payment method. Constituent is requesting this be looked into. | Product identification: [credit card charge] Store name/location: [Green street supermarket] When did this happen: [04/03/2025]
CLOSED #101006013771Case Resolved. The inspector went by the store and educated the worker that a sign must be posted if they are going to charge a credit card fee.
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1846 A 1846 Commonwealth Ave, Brighton, Ma, 02135Constituent states he was not completely reimbursed for his laundry. States the machines state that they have hot water, but no hot water was provided when he wsahed his clothes. | Store name/location: [Missing Sock Laundromat]
CLOSED #101005288462Case Noted. we tried reaching out to the consumer twice we need more information. Like how did he know there was no hot water and how much he was reimbursed.
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3 Beach St, Boston, Ma, 02111Caller reports the establishment is charging excess tax. The caller reports their order subtotal was $79, mass meals tax 6.25% would make the order $84 but the caller was charged $91 with the workers claiming that this was due to tax. | Store name/location: ["My Thai Vegan Cafe"] When did this happen: [01/01/2024]
CLOSED #101005232168Case Resolved. please see receipt attached. The order adds up to 91.20 plus 6.40 sales tax which equals 97.60. The numbers on the side are the number she ordered on the menu. The bill was not $84 she ordered a number 84.
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355 Washington St, Dorchester, Ma, 02124Constituent states the person at the center is taking an extra 20 cents for the cans and bottles. Constituent states she is not getting the right amount and is requesting follow up. | Product identification: [Bottle/cans Collection]
CLOSED #101005225849Case Resolved. Inspector spoke with the manager and he was not aware of this he tried to educate the manager to give the proper amount. He called the customer to tell them the results.
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27 Tesla St, Mattapan, Ma, 02126Constituent states the person at the center is taking an extra 20 cents for the cans and bottles. Constituent states she is not getting the right amount and is requesting follow up. | Product identification: [Bottle/Can Collection] When did this happen: [12/26/2023]
CLOSED #101005225834Duplicate of Existing Case.
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301 Warren St, Roxbury, Ma, 02119Constituent bought 5 items and was only given four of the five items. Constituent reported that she didn't get the item and they only changed the items on receipt without refunding the constituent for the fifth item( a milkshake). Constituent was charged $13.01 for five items and only got 4. | Store name/location: [Mcdonalds] When did this happen: [06/30/2023]
CLOSED #101004905867Case Resolved. Spoke with Janice Blake the shift manager. She will speak with others working in the store. She stated that they usually always give the money back or replace the item that was missing.
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1513 Dorchester Ave, Dorchester, Ma, 02122The McDonalds staff said the price was $15.97 and that the advertisement was not correct and they would have to pay more. | Product identification: [Advertised Quarter Pounder meal for $10.69] Store name/location: [McDonalds] When did this happen: [05/28/2023]
CLOSED #101004855606Duplicate of Existing Case.
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332 Chestnut Hill Ave, Brighton, Ma, 02135To clarify case # 101004725416 Fuel pumps fail to shut off. Some of the gas nozzels at this shell gas station constinue to overflow while pumping gas. The store worker was notified and nothing has been done to fix the issue. Constituent states NOTE: this can cause a fire or an explosion it is very hazard! also gas will damage an automobiles paint. Constituent reports they also paid for the gas that spilled over. |
CLOSED #101004727310Case Resolved. the inspector tested all the hoses and the shut off valve worked properly. Pump 9 & 10 were out of service and not tested. call us at 617-961-3380 with any questions.
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695 Truman Pkwy, Hyde Park, Ma, 02136Constituent reports bringing clothes to the laundromat at this location. Constituent states customers are charged by weight of clothes. Constituent states clothes were never weighed and was given a set price. | Product identification: [Weight of clothes] Store name/location: [Parkway Cleaning Center 695 Truman Highway] When did this happen: [01/17/2023]
CLOSED #101004632914Case Resolved. prices were posted per pound we educated the owner and told him to make sure he only sells by weight and not to charge a set price.
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4139 Washington St, Roslindale, Ma, 02131Constituent reported that there are a number of issues at the mentioned location. The constituent stated that the air was paid for and instead of filling up the tires the machine was taking the air out and the person working there was extremely rude. Constituent stated that the gas pumps are inconsistent. | Product identification: [Air Machine, and the gas pumps sometimes] Store name/location: [Alfa Auto Fuel] When did this happen: [09/09/2022]
CLOSED #101004474873Case Resolved. air working and timed tested ok We sampled the regular and premium gas and they both passed no violations found.